Frequently Asked Questions About Consumer Mobile Apps:

Q: What is the Atlantic Stewardship Bank (ASB) Mobile Banking App?
A: The ASB Mobile Banking App is a service that enables you to access your account information, transfer funds, view check images, and pay your bills (for eligible customers) from an iPhone with iOS or Android mobile device with Internet access from either a WIFI source or the 3G/EDGE networks. (Currently available for the iPhone and iPad.)

Q: How does the ASB Mobile App work?
A: First you must download our Mobile App from the iTunes App Store or Google Play.  You can also scan with your App scan via our website.

Once you download the App, you log in with the same user ID and password that you use for ASB online banking. No separate or different registration is required. Once logged in, you can:

  • Access Your Accounts – you can view account balances and account history.
  • View check images - front and back of your paid checks.
  • Pay Bills (for eligible users) – you must first register for the bill payment feature and set‐up your payees/billers on a computer before paying bills through mobile banking.
  • Access your Purchase Rewards on your iPhone and Android.
  • Make Transfers – you must have more than one account on online banking for this functionality to be available on mobile banking.
  • Find an ATM/Branch – you can use the App to locate the ATM or branch nearest your location.
  • Contact Us – you can contact us via phone or email,  quickly right from the App.
  • COMING SOON – Deposit checks.

Q: Is the ASB Mobile App currently available to all users?
A: The ASB Mobile App is currently available to all online banking users who own an iPhone or iPad device (must be utilizing at least iOS 4.X.) or an Android mobile device with access to 3G/EDGE or WIFI.

Q: Is it safe to bank using the ASB Mobile App service?
A: Yes. To protect your privacy, you are required to authenticate yourself on each individual mobile device using the same information from online banking. All communication between your mobile device and the mobile banking server is encrypted. In addition, your password and account information are never stored on the mobile device. Please see Best Practices for added security.

Q: How many transactions can I see on my App at a time?
A: When you select view accounts, the last 30 days of transactions will be displayed. Scroll down to see all of your transactions. Select the View More Transactions button to view additional transactions.

Q: What different kinds of funds transfers are available?
A: To do a funds transfer, you must have more than one account in online banking. When you select Transfers Money, you can enter an immediate transfer between your accounts. However, you are not able to see scheduled transfers on your app nor can you change or remove a scheduled transfer this way.

Q: Why can't I access the Pay Bills?
A: Pay Bills is only enabled for users who have signed up for the bill payment feature within online banking on a personal computer and have set up one or more payees (people or companies you want to pay). When you are ready to make payments on your App, select the Pay Bill to view scheduled payments and make a new payment.

Q: Can I register for the bill payment feature on my App?
A: Sorry, not at this time. Simply access online banking using a personal computer, click the Bill Pay button and enroll there. You may have automatically registered for the bill payment feature when you signed up for online banking. If so, all you need to do is set up one or more payees (people or companies you want to pay) to get started.

Q: How do I make a payment using my App?
A: First, select “Pay Bills”, then select Make New Payment/Select a payee name, from the list; enter the amount of the payment and the date to send/deliver the payment. Select the Deliver Payment on, then select month and day of payment. A confirmation message is then displayed, select OK to continue.

Q: Can I see Scheduled Payments?
A: Yes, just select the Pay Bills tab to see a list of scheduled payments.

Q: Can I remove a Scheduled payment?
A: Yes, you can remove a scheduled payment but you cannot change it. To remove a scheduled payment, go to the Pay Bills tab, select the payment you want to remove and select the Cancel Payment button. Then confirm that you want to cancel the payment.

Q: Can I see completed payments on my App?
A: Yes. From the payee list, you can see the last payment associated with each payee.

Q: How do I log out?
A: When you're ready to log out, select the sign off/log off button at the top right of the page and you will exit the ASB Mobile App. This will return you to the Login screen.

Q: Is a password needed for the Mobile App?
A: Yes. From your mobile device, you will need to log in to the ASB Mobile App. This is the same as you would for online banking, using the same login information you do for online banking. No separate Mobile App sign‐up is required.

Q: I have disconnected my mobile phone. Will my service continue to work?
A: For the ASB Mobile App to work, you must have a mobile device with access to the 3G/EDGE or WIFI networks. (Your iPhone or iPad must be utilizing at least iOS 4.X)

Q: Is help available through my mobile device?
A: Click Customer Service/Contact us to find our support phone number 201- 293-4929 and email address customerservice@asbnow.com. For help regarding your mobile device and/or wireless Internet connectivity, contact your wireless provider.

Q: What does the “Save my user ID” checkbox do?
A: Selecting the “Save my user ID”, ON checkbox gives the application permission to save your Username so that you do not have to enter it each time you attempt to log in. We do not recommend this action.

Q: My session timed out pretty quickly, can I change the timeout value?
A: For your security and protection, when there has been no account activity for a specified time period, the session times out and the ASB Mobile App login page displays with a Session Expired message.

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Atlantic Stewardship Bank, the Atlantic Stewardship Bank logo, and Faithful to our customers are trademarks and/or registered trademarks of Atlantic Stewardship Bank. © 2016 Atlantic Stewardship Bank.

Sunday, October 21, 2018