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Atlantic Stewardship Bank

Prime Home Equity Disclosure

This disclosure contains important information about our HELOC (the "Plan"). You should read it carefully and print a copy for your records.

Availability Of Terms
All of the terms of the Plan described herein are subject to change. If any of these terms change (other than the ANNUAL PERCENTAGE RATE) and you decide, as a result, not to enter into an agreement with us, you are entitled to a refund of any fees that you paid to us or anyone else in connection with your application.
Security Interest
We will take a security interest in your home. You could lose your home if you do not meet the obligations in your agreement with us.
Possible Actions
Under this Plan, we have the following rights:
Termination And Acceleration
We can terminate the Plan and require you to pay us the entire outstanding balance in one payment, and charge certain fees, if any of the following happen:
  • You commit fraud or make a material misrepresentation at any time in connection with the Plan. This can include, for example, a false statement about your income, assets, liabilities, or any other aspect of your financial condition.
  • You do not meet the repayment terms of the Plan.
  • Your action or inaction adversely affects the collateral for the Plan or our rights in the collateral. This can include, for example, failure to maintain required insurance, waste or destructive use of the dwelling, failure to pay taxes, death of all persons liable on the account, transfer of title or sale of the dwelling, creation of a senior lien on the dwelling without our permission, foreclosure by the holder of another lien or the use of funds or the dwelling for prohibited purposes.
Suspension Or Reduction
In addition to any other rights we may have, we can suspend additional extensions of credit or reduce your credit limit during any period in which any of the following are in effect:
  • The value of your dwelling declines significantly below the dwelling's appraised value for purposes of the Plan. This includes, for example, a decline such that the initial difference between the credit limit and the available equity is reduced by fifty percent and may include a smaller decline depending on the individual circumstances.
  • We reasonably believe that you will be unable to fulfill your payment obligations under the Plan due to a material change in your financial circumstances.
  • You are in default under any material obligation of the Plan. We consider all of your obligations to be material. Categories of material obligations include, but are not limited to, the events described above under Termination and Acceleration, obligations to pay fees and charges, obligations and limitations on the receipt of credit advances, obligations concerning maintenance or use of the dwelling or proceeds, obligations to pay and perform the terms of any other deed of trust, mortgage or lease of the dwelling, obligations to notify us and to provide documents or information to us (such as updated financial information), obligations to comply with applicable laws (such as zoning restrictions).
  • We are precluded by government action from imposing the annual percentage rate provided for under the Plan.
  • The priority of our security interest is adversely affected by government action to the extent that the value of the security interest is less than 120 percent of the credit limit.
  • We have been notified by governmental authority that continued advances may constitute an unsafe and unsound business practice.
  • The maximum annual percentage rate under the Plan is reached.
Change In Terms
We may make changes to the terms of the Plan if you agree to the change in writing at that time, if the change will unequivocally benefit you throughout the remainder of the Plan, or if the change is insignificant (such as changes relating to our data processing systems).
Fees And Charges
In order to open and maintain an account, you must pay certain fees and charges.
Late Charge
Your payment will be late if it is not received by us within 15 days after the "Payment Due Date" shown on your periodic statement. If your payment is late we may charge you 5.00% of the unpaid amount of the payment or $5.00, whichever is less.
Third Party Fees
You must pay certain fees to third parties such as appraisers, credit reporting firms, and government agencies. These third party fees generally total between $23.00 and $1,000.00. We estimate the breakdown of these as follows:
DescriptionAmountWhen Charged
Mortgage Recording Fee $93.00 Upon each occurrence
Mortgage Cancellation Fee $23.00 Upon each occurrence
Property Insurance
You must carry insurance on the property that secures the Plan.
Minimum Payment Requirements
You can obtain advances of credit during the following period: Five (5) Years (the "Draw Period"). After the Draw Period ends, the repayment period will begin. You will no longer be able to obtain credit advances. The length of the repayment period is as follows: Fifteen (15) Years. Your Regular Payment will be based on a percentage of your outstanding balance plus all accrued FINANCE CHARGES as shown below or $50.00, whichever is greater ("First Payment Stream"). Your payments will be due monthly.
Range of BalancesNumber of PaymentsRegular Payment Calculation
All Balances600.556% of your outstanding balance plus all accrued FINANCE CHARGES
Your "Minimum Payment" will be the Regular Payment, plus any amount past due and all other charges. An increase in the ANNUAL PERCENTAGE RATE may increase the amount of your Regular Payment.
After completion of the First Payment Stream, your Regular Payment will be based on a percentage of your balance at the start of this payment period plus all accrued FINANCE CHARGES as shown below or $50.00, whichever is greater ("Second Payment Stream"). Your payments will be due monthly.
Range of BalancesNumber of PaymentsRegular Payment Calculation
All Balances1800.556% of your balance at the start of the repayment period plus all accrued FINANCE CHARGES
Your "Minimum Payment" will be the Regular Payment, plus any amount past due and all other charges. An increase in the ANNUAL PERCENTAGE RATE may increase the amount of your Regular Payment.
Minimum Payment Example
If you made only the minimum payment and took no other credit advances, it would take 19 years and 4 months to pay off a credit advance of $10,000.00 at an ANNUAL PERCENTAGE RATE of 4.000%. During that period, you would make 60 monthly payments ranging from $64.03 to $89.57. Then you would make 172 monthly payments ranging from $8.46 to $64.24.
Transaction Requirements
The following transaction limitations will apply to the use of your Credit Line:
Credit Line Special Check and Online Banking Limitations
The following transaction limitations will apply to your Credit Line and the writing of Special Checks and accessing by other methods.
Minimum Advance Amount
The minimum amount of any credit advance that can be made on your Credit Line is $500.00. This means any Special Check must be written for at least the minimum advance amount.
Tax Deductibility
You should consult a tax advisor regarding the deductibility of interest and charges for the Plan.
Additional Home Equity Programs
Please ask us about our other available Home Equity Line of Credit plans.
Variable Rate Feature
The Plan has a variable rate feature. The ANNUAL PERCENTAGE RATE (corresponding to the periodic rate), and the minimum payment amount can change as a result. The ANNUAL PERCENTAGE RATE does not include costs other than interest.
The Index
The annual percentage rate is based on the value of an index (referred to in this disclosure as the "Index"). The Index is the Prime Rate as published in the Wall Street Journal. When a range of rates has been published, the higher of the rates will be used. Information about the Index is available or published at least weekly in the Wall Street Journal's Money Rates table. We will use the most recent index value available to us as of the date of any annual percentage rate adjustment. If the Index is no longer available, we will choose a new Index and margin. The new Index will have an historical movement substantially similar to the original Index, and the new Index and margin will result in an annual percentage rate that is substantially similar to the rate in effect at the time the original Index becomes unavailable.
Annual Percentage Rate
To determine the Periodic Rate that will apply to your account, we take the value of the Index, subtract any preferred rate reductions in effect as specified below, then divide the value by the number of days in a year (daily). To obtain the ANNUAL PERCENTAGE RATE we multiply the Periodic Rate by the number of days in a year (daily). This result is the ANNUAL PERCENTAGE RATE for your First payment Stream. To determine the periodic Rate that will apply to your account, we take the value of the Index, subtract any preferred rate reductions in effect as specified below, then divide the value by the number of days in a year (daily). To obtain the ANNUAL PERCENTAGE RATE we multiply the Periodic Rate by the number of days in a year (daily). This result is the ANNUAL PERCENTAGE RATE for your Second Payment Stream. A change in the Index rate generally will result in a change in the ANNUAL PERCENTAGE RATE. The amount that your ANNUAL PERCENTAGE RATE may change also may be affected by the lifetime annual percentage rate limits, as discussed below.
Please ask us for the current Index value, margin and annual percentage rate. After you open a credit line, rate information will be provided on periodic statements that we send you.
Preferred Rate Reduction
The ANNUAL PERCENTAGE RATE under the Plan includes a preferred rate reduction. If the preferred rate reduction is terminated, the Periodic Rate and the corresponding ANNUAL PERCENTAGE RATE may increase. The preferred rate reduction is subject to the following provisions:
Reduction Percentage: 0.250%
Description of Event That Would Cause the Preferred Rate Reduction to Terminate.
Stop of automatic payment debit at any time during the loan term or if payment method is other than automatic debit from a demand deposit account at Atlantic Stewardship Bank.
How the New Rate Will Be Determined Upon Termination of the Preferred Reduction.
Should the event described above occur, the ANNUAL PERCENTAGE RATE will increase by 0.25% (one-quarter of one percent). This increase will occur the first of the month following the event described above and will happen with an increase in the margin by 0.25% (one-quarter of one percent).
Frequency Of Annual Percentage Rate Adjustments
Your ANNUAL PERCENTAGE RATE can change monthly. There is no limit on the amount by which the annual percentage rate can change during any one year period. However, under no circumstances will your ANNUAL PERCENTAGE RATE exceed 16.000% per annum or, go below 4.000% per annum at any time during the term of the Plan.
Maximum Rate And Payment Example
Draw Period
If you had an outstanding balance of $10,000.00, the minimum payment at the maximum ANNUAL PERCENTAGE RATE of 16.000% would be $191.49. This ANNUAL PERCENTAGE RATE could be reached at the time of the 1st payment.
Repayment Period
If you had an outstanding balance of $10,000.00, the minimum payment at the maximum ANNUAL PERCENTAGE RATE of 16.000% would be $192.25. This ANNUAL PERCENTAGE RATE could be reached at the time of the 1st payment during the repayment period.
Prepayment
A termination fee of $400.00 will be charged if loan is terminated within eighteen (18) months of loan date.
Historical Example
The example below shows how the ANNUAL PERCENTAGE RATE and the minimum payments for a single $10,000.00 credit advance would have changed based on changes in the Index from 1998 to 2012. The index values are from the following reference period: as of the last business day in January. While only one payment per year is shown, payments may have varied during each year. Different outstanding principal balances could result in different payment amounts.
The table assumes that no additional credit advances were taken, that only the minimum payment was made, and that the rate remained constant during the year. It does not necessarily indicate how the index or your payments would change in the future.
INDEX TABLE
Year (1)Index % Margin % (2) ANNUAL PERCENTAGE RATE Monthly Payment
19988.500 0.000 8.500 127.79
19997.750 0.000 7.750 113.56
20008.500 0.000 8.500 111.79
20019.000 0.000 9.500 108.03
20024.750 0.000 4.750 73.42
20034.250 0.000 4.250 65.77
20044.000 0.000 4.000 62.62
20055.250 0.000 5.250 67.61
20067.500 0.000 7.500 76.47
2007 8.250 0.000 8.250 76.77
2008 6.000 0.000 6.000 64.23
2009 3.250 0.000 4.000(8) 54.46
2010 3.250 0.000 4.000(8) 52.84
2011 3.250 0.000 4.000(8) 51.21
2012 3.250 0.000 4.000(8) 50.00
(1) Year as of the last business day in January.
(2) This is a margin we have used recently; your margin may be different.
(8) This A.P.R. reflects a 4.000 percent floor.
Additional Provision
You must pay certain fees to third parties such as appraisers, credit reporting firms and government agencies. These third party fees generally total between $23.00 and $1,000.00. Upon request, we will provide you with an itemization of the fees you will have to pay to third parties. Title insurance will be required for loans of $250,000.00 or more. All fees are waived other than the $93.00 Recording Fee and, if applicable, the $23.00 Mortgage Cancellation Fee or any Fees for Title Insurance.
Automatic Debit Home Equity Line of Credit
If payment method is other than automatic debit from a demand deposit account at Altantic Stewardship Bank, your ANNUAL PERCENTAGE RATE will increase by one quarter of one percent (0.25%). This will occur via an increase in your Margin of 0.25% and an increase of you Floor Rate of 0.25%
What You Should Know about Home Equity Lines of Credit
If you are in the market for credit, a home equity plan is one of several options that might be right for you. Before making a decision, however, you should weigh carefully the costs of a home equity line against the benefits. Shop for the credit terms that best meet your borrowing needs without posing undue financial risks. And remember, failure to repay the amounts you’ve borrowed, plus interest, could mean the loss of your home.
What is a home equity line of credit?
A home equity line of credit is a form of revolving credit in which your home serves as collateral. Because a home often is a consumer’s most valuable asset, many homeowners use home equity credit lines only for major items, such as education, home improvements, or medical bills, and choose not to use them for  day-to-day expenses.

With a home equity line, you will be approved for a specific amount of credit. Many lenders set the credit limit on a home equity line by taking a percentage (say, 75%) of the home’s appraised value and subtracting from that the balance owed on the existing mortgage.
For example:
Appraised value of home$100,000
Percentagex 75%
Percentage of appraised value= $75,000
Less balance owed on mortgage- $40,000
Potential line of credit $35,000
In determining your actual credit limit, the lender will also consider your ability to repay the loan (principal and interest) by looking at your income, debts, and other financial obligations as well as your credit history.

Many home equity plans set a fixed period during which you can borrow money, such as 10 years. At the end of this “draw period,” you may be allowed to renew the credit line. If your plan does not allow renewals, you will not be able to borrow additional money once the period has ended. Some plans may call for payment in full of any outstanding balance at the end of the period. Others may allow repayment over a fixed period (the
“repayment period”), for example, 10 years.
Once approved for a home equity line of credit, you will most likely be able to borrow up to your credit limit whenever you want. Typically, you will use special checks to draw on your line. Under some plans, borrowers can use a credit card or other means to draw on the line.

There may be other limitations on how you use the line. Some plans may require you to borrow a minimum amount each time you draw on the line (for example, $300) or keep a minimum amount outstanding. Some plans may also require that you take an initial advance when the line is set up.
What should you look for when shopping for a plan?
If you decide to apply for a home equity line of credit, look for the plan that best meets your particular needs. Read the credit agreement carefully, and examine the terms and conditions of various plans, including the annual percentage rate (APR) and the costs of establishing the plan. Remember, though, that the APR for a home equity line is based on the interest rate alone and will not reflect closing costs and other fees and charges, so you’ll need to compare these costs, as well as the APRs, among lenders.
Variable interest rates
Home equity lines of credit typically involve variable rather than fixed interest rates. The variable rate must be based on a publicly available index (such as the prime rate published in some major daily newspapers or a U.S. Treasury bill rate). In such cases, the interest rate you pay for the line of credit will change, mirroring changes in the value of the index. Most lenders cite the interest rate you will pay as the value of the index at a particular time, plus a “margin,” such as 2 percentage points. Because the cost of borrowing is tied directly to the value of the index, it is important to find out which index is used, how often the value of the index changes, and how high it has risen in the past. It is also important to note the amount of the margin.
Lenders sometimes offer a temporarily discounted interest rate for home equity lines—an “introductory” rate that is unusually low for a short period, such as 6 months. Variable-rate plans secured by a dwelling must, by law, have a ceiling (or cap) on how much your interest rate may increase over the life of the plan. Some variable-rate plans limit how much your payment may increase and how low your interest rate may fall if the index drops.
Some lenders allow you to convert from a variable interest rate to a fixed rate during the life of the plan, or let you convert all or a portion of your line to a fixed-term installment loan.

Costs of establishing and maintaining a home equity line
Many of the costs of setting up a home equity line of credit are similar to those you pay when you get a mortgage. For example:
  • A fee for a property appraisal to estimate the value of your home;
  • An application fee, which may not be refunded if you are turned down for credit;
  • Up-front charges, such as one or more “points” (one point equals 1 percent of the credit limit); and
  • Closing costs, including fees for attorneys, title search, mortgage preparation and filing, property and title insurance, and taxes.

    • In addition, you may be subject to certain fees during the plan period, such as annual membership or maintenance fees and a transaction fee every time you draw on the credit line.
    You could find yourself paying hundreds of dollars to establish the plan. And if you were to draw only a small amount against your credit line, those initial charges would substantially increase the cost of the funds borrowed. On the other hand, because the lender’s risk is lower than for other forms of credit, as your home serves as collateral, annual percentage rates for home equity lines are generally lower than rates for other types of credit. The interest you save could offset the costs of establishing and maintaining the line. Moreover, some lenders waive some or all of the closing costs.
    How will you repay your home equity plan?
    Before entering into a plan, consider how you will pay back the money you borrow. Some plans set a minimum monthly payment that includes a portion of the principal (the amount you borrow) plus accrued interest. But, unlike with typical installment loan agreements, the portion of your payment that goes toward principal may not be enough to repay the principal by the end of the term. Other plans may allow payment of interest only during the life of the plan, which means that you pay nothing toward the principal. If you borrow $10,000, you will owe that amount when the payment plan ends.
    Regardless of the minimum required payment on your home equity line, you may choose to pay more, and many lenders offer a choice of payment options. Many consumers choose to pay down the principal regularly as they do with other loans. For example, if you use your line to buy a boat, you may want to pay it off as you would a typical boat loan.
    Whatever your payment arrangements during the life of the plan—whether you pay some, a little, or none of the principal amount of the loan—when the plan ends, you may have to pay the entire balance owed, all at once. You must be prepared to make this “balloon payment” by refinancing it with the lender, by obtaining a loan from another lender, or by some other means. If you are unable to make the balloon payment, you could lose your home.
    If your plan has a variable interest rate, your monthly payments may change. Assume, for example, that you borrow $10,000 under a plan that calls for interest-only payments. At a 10% interest rate, your monthly payments would be $83. If the rate rises over time to 15%, your monthly payments will increase to $125. Similarly, if you are making payments that cover interest plus some portion of the principal, your monthly payments may increase, unless your agreement calls for keeping payments the same throughout the plan period.
    If you sell your home, you will probably be required to pay off your home equity line in full immediately. If you are likely to sell your home in the near future, consider whether it makes sense to pay the up-front costs of setting up a line of credit. Also keep in mind that renting your home may be prohibited under the terms of your agreement.
    Lines of credit vs. traditional second mortgage loans
    If you are thinking about a home equity line of credit, you might also want to consider a traditional second mortgage loan. This type of loan provides you with a fixed amount of money, repayable over a fixed period. In most cases, the payment schedule calls for equal payments that pay off the entire loan within the loan period. You might consider a second mortgage instead of a home equity line if, for example, you need a set amount for a specific purpose, such as an addition to your home.
    In deciding which type of loan best suits your needs, consider the costs under the two alternatives. Look at both the APR and other charges. Do not, however, simply compare the APRs, because the APRs on the two types of loans are figured differently:
  • The APR for a traditional second mortgage loan takes into account the interest rate charged plus points and other finance charges.
  • The APR for a home equity line of credit is based on the periodic interest rate alone. It does not include points or other charges.
    • Disclosures from lenders
    The federal Truth in Lending Act requires lenders to disclose the important terms and costs of their home equity plans, including the APR, miscellaneous charges, the payment terms, and information about any variable-rate feature. And in general, neither the lender nor anyone else may charge a fee until after you have received this information. You usually get these disclosures when you receive an application form, and you will get additional disclosures before the plan is opened. If any term (other than a variable-rate feature) changes before the plan is opened, the lender must return all fees if you decide not to enter into the plan because of the change. When you open a home equity line, the transaction puts your home at risk. If the home involved is your principal dwelling, the Truth in Lending Act gives you 3 days from the day the account was opened to cancel the credit line. This right allows you to change your mind for any reason. You simply inform the lender in writing within the 3-day period. The lender must then cancel its security interest in your home and return all fees—including any application and appraisal fees—paid to open the account.
    What if the lender freezes or reduces your line of credit?
    Plans generally permit lenders to freeze or reduce a credit line if the value of the home “declines significantly” or, when the lender “reasonably believes” that you will be unable to make your payments due to a “material change” in your financial circumstances. If this happens, you may want to:
  • Talk with your lender.  Find out what caused the lender to freeze or reduce your credit line and what, if anything, you can do to restore it. You may be able to provide additional information to restore your line of credit, such as documentation showing that your house has retained its value or that there has not been a “material change” in your financial circumstances. You may want to get copies of your credit reports (go to the Federal Trade Commission’s website, at www.ftc.gov/freereports, for information about free copies) to make sure all the information in them is correct. If your lender suggests getting a new appraisal, be sure you discuss appraisal firms in advance so that you know they will accept the new appraisal as valid.
  • Shop around for another line of credit.  If your lender does not want to restore your line of credit, shop around to see what other lenders have to offer. You may be able to pay off your original line of credit and take out another one. Keep in mind, however, that you may need to pay some of the same application fees you paid for your original line of credit.


    • Glossary

    Annual membership or maintenance fee
    An annual charge for access to a financial product such as a lineof credit, credit card, or account. The fee is charged regardless of whether or not the product is used.
    Annual percentage rate (APR)
    The cost of credit, expressed as a yearly rate. For closed-end credit, such as car loans or mortgages, the APR includes the interest rate, points, broker fees, and other credit charges that the borrower is required to pay. An APR, or an equivalent rate, is not used in leasing agreements.
    Application fee
    Fees charged when you apply for a loan or other credit. These fees may include charges for property appraisal and a credit report.
    Balloon payment
    A large extra payment that may be charged at the end of a mortgage loan or lease.
    Cap (interest rate)
    A limit on the amount that your interest rate can increase. Two types of interest-rate caps exist. Periodic adjustment caps limit the interest-rate increase from one adjustment period to the next. Lifetime caps limit the interest-rate increase over the life of the loan. By law, all adjustable-rate mortgages have an overall cap.
    Closing or settlement costs
    Fees paid when you close (or settle) on a loan. These fees may include application fees; title examination, abstract of title, title insurance, and property survey fees; fees for preparing deeds, mortgages, and settlement documents; attorneys’ fees; recording fees; estimated costs of taxes and insurance; and notary, appraisal, and credit report fees. Under the Real Estate Settlement Procedures Act, the borrower receives a good faith estimate of closing costs within three days of application. The good faith estimate lists each expected cost as an amount or a range.
    Credit limit
    The maximum amount that may be borrowed on a credit card or under a home equity line of credit plan.
    Equity
    The difference between the fair market value of the home and the outstanding balance on your mortgage plus any outstanding home equity loans.
    Index
    The economic indicator used to calculate interest-rate adjustments for adjustable-rate mortgages or other adjustable-rate loans. The index rate can increase or decrease at any time. See also Selected Index Rates for ARMs over an 11-year Period (www.federalreserve.gov/pubs/arms/arms_english.htm) for examples of common indexes that have changed in the past.
    Interest rate
    The percentage rate used to determine the cost of borrowing money, stated usually as a percentage of the principal loan amount and as an annual rate.
    Margin
    The number of percentage points the lender adds to the index rate to calculate the ARM interest rate at each adjustment.
    Minimum payment
    The lowest amount that you must pay (usually monthly) to keep your account in good standing. Under some plans, the minimum payment may cover interest only; under others, it may include both principal and interest.
    Points (also called discount points)
    One point is equal to 1 percent of the principal amount of a mortgage loan. For example, if a mortgage is $200,000, one point equals $2,000. Lenders frequently charge points in both fixed-rate and adjustable-rate mortgages to cover loan origination costs or to provide additional compensation to the lender or broker. These points usually are paid at closing and may be paid by the borrower or the home seller, or may be split between them. In some cases, the money needed to pay points can be borrowed (incorporated in the loan amount), but doing so will increase the loan amount and the total costs. Discount points (also called discount fees) are points that you voluntarily choose to pay in return for a lower interest rate.
    Security interest
    If stated in your credit agreement, a creditor’s, lessor’s, or assignee’s legal right to your property (such as your home, stocks, or bonds) that secures payment of your obligation under the credit agreement.
    Transaction fee
    Fee charged each time a withdrawal or other specified transaction is made on a line of credit, such as a balance transfer fee or a cash advance fee.
    Variable rate
    An interest rate that changes periodically in relation to an index, such as the prime rate. Payments may increase or decrease accordingly.

    Where to go for help

    For additional information or to file a complaint about a bank, savings and loan, credit union, or other financial institution, contact one of the following federal agencies, depending on the type of institution.
    Regulatory Agency Regulated Entity(ies) Telephone/Website
    Federal Reserve Consumer Help
    PO Box 1200
    Minneapolis, MN 55480    		 Federally insured state- chartered bank members of the Federal Reserve System
    (888) 851-1920
    www.FederalReserveConsumerHelp.gov
    Consumer Financial Protection
    Bureau (CFPB)
    P.O. Box 4503
    Iowa City, IA 52244    		 Insured depository institutions and credit unions (and their affiliates) with assets greater than $10 billion, and nondepository institutions such as mortgage originators, mortgage brokers and servicers, larger participants of other financial services products, private education loan providers, and payday lenders (855) 411-2372
    www.consumerfinance.gov
    Office of the Comptroller of the Currency (OCC)
    Customer Assistance Unit
    1301 McKinney Street, Suite 3450
    Houston, TX 77010    		 National banks and federally chartered savings banks/associations

    800-613-6743
    www.helpwithmybank.gov
    www.occ.treas.gov
    Federal Deposit Insurance Corporation (FDIC)
    Consumer Response Center
    1100 Walnut St., Box #11
    Kansas City, MO 64106    		 Federally insured state chartered banks that are not members of the Federal Reserve System

    (877)ASK-FDIC or (877) 275-3342
    www.fdic.gov
    www.fdic.gov/consumers/
    Federal Housing Finance Agency (FHFA)
    Consumer Communications Constitution Center
    400 7th Street, S.W.
    Washington, DC 20024     		Fannie Mae, Freddie Mac,
    and the Federal Home
    Loan Banks

    (202) 649-3811
    www.fhfa.gov
    www.fhfa.gov/Default.aspx?Page=369
    National Credit Union Administration (NCUA)
    Consumer Assistance
    1775 Duke Street
    Alexandria, VA 22314     		Federally chartered credit unions 800-755-1030
    www.ncua.gov
    www.mycreditunion.gov
    Federal Trade Commission (FTC)
    Consumer Response Center
    600 Pennsylvania Avenue, N.W.
    Washington, DC 20580    		 Finance companies, retail stores, auto dealers, mortgage companies and other
    lenders, and credit bureaus    		 (877) FTC-HELP or (877) 382-4357
    www.ftc.gov
    www.ftc.gov/bcp
    Securities and Exchange Commission (SEC) Complaint Center
    100 F Street, N.E.
    Washington, DC 20549-0213     		Brokerage firms, mutual fund companies, and
    investment advisers    		 (202) 551-6551
    www.sec.gov
    www.sec.gov/complaint/question.shtml
    Farm Credit Administration Office of Congressional and Public Affairs
    1501 Farm Credit Drive
    McLean, VA 22102-5090     		Agricultural lenders (703) 883-4056
    www.fca.gov
    Small Business Administration (SBA) Consumer Affairs
    409 3rd Street, S.W.
    Washington, DC 20416    		 Small business lenders (800) U-ASK-SBA or (800) 827-5722
    www.sba.gov
    Commodity Futures Trading Commission (CFTC)
    1155 21st Street, N.W.
    Washington, DC 20581     		Commodity brokers, commodity trading advisers, commodity pools, and introducing brokers (866) 366-2382
    www.cftc.gov/ConsumerProtection
    U.S. Department of Justice (DOJ)
    Criminal Division
    950 Pennsylvania Avenue, N.W.
    Washington, DC 20530     		Fair lending and fair housing issues (202) 514-3301
    www.justice.gov/criminal
    Department of Housing and Urban Development (HUD) Office of Fair Housing/ Equal Opportunity
    451 7th Street, S.W.
    Washington, DC 20410    		 Fair lending and fair housing issues (800) 669-9777
    www.hud.gov/complaints

    More resources and ordering information

    For more resources on mortgages and other financial topics, visit:
    www.federalreserve.gov/consumerinfo