Questions About Security?

If you believe that you have been a victim of identity theft or another fraud scheme such as phishing, Atlantic Stewardship Bank can assist you.

Please contact us
How is my financial information protected through the Online Banking service?: Protecting the privacy and security of your confidential financial information is a top priority. ASB’s Online Banking uses state-of-the-art security levels with end-to-end encryption. Like an ATM, your accounts are also protected with a password, which should be known only to you. To gain a greater level of protection, we recommend changing your password on a regular basis. Only you should know your private password, so you can be confident that your data is secure. Your software provider or Atlantic Stewardship Bank does NOT know your password information.
What is encryption?: Encryption is a process whereby data is scrambled while being transmitted. When it is received, it is decrypted (or decoded) so that it can be read. When you are in an encrypted area of a web site, you will see a small lock at the bottom of your screen.
Is a firewall another security measure?: Yes. A firewall is an Internet security system made up of hardware and software designed to separate internal computer systems and databases from the rest of the Internet. When data comes to us from our customers via the Internet, it must pass through a number of security checkpoints including a firewall.

Enhanced Login Security

Your online security has always been a top priority to us. We have upgraded your online banking experience with Enhanced Login Security. This new security feature will help protect you against account fraud and identity theft. Provided below is a short FAQ regarding this new service. Please feel free to contact us if you should have any additional questions.

What is Enhanced Login Security?

Enhanced Login Security is a new feature that protects your accounts from unauthorized access by strengthening the security of your online banking session.

Why do I need to use Enhanced Login Security?

This free service allows us to identify you as the true “owner” of your accounts by recognizing not only your password but your computer as well. If we don’t recognize your computer – you’ve logged in from a public computer or one you haven’t used before– we’ll ask you for information that only you will know as an additional line of defense to prevent unauthorized access. With Enhanced Login Security, you’ll be protected from whatever computer you're using, whether you're at home or on the go.

What is the benefit of adding extra security protection?

Adding extra security protection to your computer allows us to recognize your computer along with your normal login information. If someone were to obtain your login information and try to access your account from their computer, having the extra security protection will stop them from gaining access because they will be asked for information that only you know.

How does Enhanced Login Security work?

Whenever you login from a computer that you have added extra security to, you will automatically have additional protection, and will notice no difference in the way you login. However if you login from a different computer than the one you have added, you will be asked for additional information in order to login.

You will need to add extra security to each computer that you use for online banking. This can be easily done from selecting the Enhanced Login Security link that is located within the User Options section of your online banking account.

How do you recognize my computer?

When you add Enhanced Login Security to your computer, a secure file will be placed on your computer. This is commonly referred to as a “cookie”. This secure cookie is unique, and when used in combination with your login information, creates a unique way to identify you to the system.

Can I login from multiple computers and browsers?

Yes, you can login from as many different computers and browsers as you like. If you login from a computer that you haven't added extra security to, you will be asked for additional information so that we can verify that it's really you. If you provide this information correctly, you will have the option to add extra security to that computer, and avoid being asked for this extra information again.

*Please note that if you use multiple browsers within the same computer you will need to enroll each browser separately.

I share my computer with another Online Banking user. Will both of us still be able to login from the same computer?

Yes. You can use the same computer to login to your individual accounts. This is because your secure cookie is linked to only your login information. There is no limit as to how many secure cookies can be installed on the same computer.

Why do I keep getting asked for extra information when I login from a computer that I have already added extra security to?

This is probably happening because the secure cookie that was placed within your browser is getting deleted. This can happen if you remove the cookies manually from your machine or if you have installed a Spyware blocker software product that will automatically delete these items.

In order to use the Enhanced Login Security feature without being asked for additional information at each login, the secure cookie that we use to identify your computer must stay within your browser. We recommend that you do not delete these cookies if you do not want to be asked for additional information at each login.

What happens if I deleted my cookies and I do not want to be prompted to answer additional information every time I log on?

You will simply need to re-install the Enhanced Login Security feature. This can be done from selecting the Enhanced Login Security link that is located within the User Options section of your online banking account and follow the prompts to add the extra security to your computer.

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